Terms and Conditions

All NOVIK NEO products are carefully constructed and thoroughly tested before shipment. Products purchased in the USA are warranted to be free of defects in material and workmanship for one 1 year from the date of purchase. This warranty is limited to the original retail purchaser.
Should the product fail due to factory defect in material or workmanship, your unit will be repaired or replaced at the sole discretion of NOVIK NEO.


To obtain warranty service please send in the defective product. You must include the following items:

 

• We will only accept returns within 30 days from the date of purchase
• A copy of your sales receipt or other proof of purchase
• A brief letter indicating the problem you are experiencing
• Include in your letter your return address, daytime phone number and R.A. number

 

When returning a product to us for warranty service, it must be carefully packed and shipped prepaid to:

 

NOVIK NEO
7630 NW 25th ST. Unit 1
Miami. Fl. 33122

 

Our obligation under this warranty is limited to the repair or replacement of the defective unit when it is returned to us prepaid. This warranty will be considered void if the unit was tampered with, improperly serviced or subject to misuse, neglect or accidental damage.
 

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